The service queue is best described as a ticket system for support requests.
Service queueTake advantage of the service queue to organize customer support within and with your team. In the next window, go to General, and click the drop-down to the right of the desired license and select Create Channel Group. For example, assign one channel out of all your available channels to your boss so they can always establish a licensed TeamViewer connection if urgent without running into channel limitations.To get your hands on channel groups, log in to the Management Console and click your profile in the upper right corner. As an administrator, you have control of who is using your license at any time.With channel grouping, you can define, which of your team members should be able to use a defined number of tasks. Once there, enter the desired Company Profile name in the appropriate box (2).Ĭhannel groupsA company profile can also be used to manage the access to your TeamViewer license on a group level and control the access to your available TeamViewer channels. 📌Note: Using a company profile requires a TeamViewer Premium or Corporate license.To create your own TeamViewer company profile, log in to the Management Console and click User Management (1) on the left. A company profile offers many options like managing users or allocate their permissions.No matter if you want to share contacts with a user, assign permissions, or log TeamViewer sessions of the user for billing purposes – the company profile can do all that in a centrally managed fashion. Please find below some of the most popular features.Company profileWith the TeamViewer Management Console, you can manage multiple TeamViewer accounts at a company level using a company profile. It is basically the main hub for managing your TeamViewer Support Team. GeneralThis article applies to TeamViewer users with a Premium or Corporate license.TeamViewer offers several features to improve managing your support team within TeamViewer.TeamViewer Management ConsoleThe most basic feature for working efficiently in a team is the TeamViewer Management Console. Managing your support team within TeamViewer - TeamViewer Support
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